faqs FAQ - How Can We Help You?

Frequently Asked Questions & Answers


Below you'll find answers to questions Headcoverings by Devorah get asked most. We love hearing from our customers and will try our best to help with any questions that you may have, so don't hesitate to contact us if you can't find what you are looking for. We are always looking for new styles and new ideas and welcome custom orders!


Q: What Payment Methods Do You Accept?


A: Online Payment, Money Order and Check are accepted.


PayPal is an easy-to-use application that allows you to securely send money using all major credit cards or your bank account to any email user. PayPal uses SSL technology to keep your information safe and secure and it is not required to have a PayPal account.


Money Order and Check payments for mail-in orders are also accepted.


For International orders, Postal Money Order payable in United States funds drawn on a United States bank, and Western Union Money Transfers are acceptable payment methods. For more information please see the Payment Info section.


Q: Can You Take My Credit Card Information Over the Phone?


A: No. At this time I only accept credit card payments through Paypal.


Q: I Live Outside of the USA, Will You Ship To Me?


A: Yes. We ship internationally, but before placing your order you should first contact us for a quote of appropriate shipping costs for your area. For all international orders the customer is responsible for paying any and all customs charges at your end.


Q: Do You Sell Patterns of Your Head Coverings?


A: No. We do not sell patterns of our designs. Headcoverings by Devorah name, designs, tying designs and artwork are protected by Copyright laws. Headcoverings by Devorah strictly enforces its intellectual property rights, including its trademarks, service marks and copyrights against unauthorized users. All content included on this site, such as text, graphics, logos, button icons, images and designs are the property of Headcoverings by Devorah and is protected by United States and international copyright laws. The compilation of all content on this site, including Orach Chayim Torah Study Resources and Judaic Framed Art by Devorah is the exclusive property of Headcoverings by Devorah, and protected by U.S. and International copyright laws. All Rights Reserved.


Q: Do You Have A Printed Catalog of Your Products?


A: No, I do not have a printed catalog available. Due to constantly changing inventory and the difficulty it would be to keep such a catalog updated, an on-line catalog is only feasible at this time.


Q: Will Sold Out Items Be Restocked?


A: Head coverings marked as "sold out" could be restocked if the sold out materials for that particular item become restocked again. Please check back as the sold out notation will be removed from that item if materials are restocked. For items that cannot be restocked they still may be duplicated in some form. For example, I may have the fabric but will need to use different trim or vise versa. I may also be able to make something similar. Please contact us to discuss the different options that may available for that particular head covering.


Q: What Sizes Are Available for Your Head Coverings?


A: Please refer to our Sizing Info section for sizes that are available. We also take custom orders and can many times size the item to your spefication.


Q: Do You Substitute?


A: Yes, when necessary we will substitute with similar as possible materials. Substitutions will be of same or higher in quality and never of less in quality! *If you prefer no substitution please contact us for availability prior to purchase or state in the note area "No Substitutions" when remitting payment.

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